Patient Service Representative

Job ID
2021-196954
Employment Type
Full Time
Department
Home Infusion Therapy
Hours / Pay Period
80
Facility
Amerimed West Chester
Shift
Day
Standard Hours
Monday - Friday 8:30 AM - 5:30 PM
Work Schedule
8 Hour
Location
OH-West Chester

Overview

HAH AmeriMed

 

AmeriMed Inc. has provided home infusion therapy services to help our patients safely transition care to their home for over 29 years, alleviating long and unnecessary stays in the hospital. Through our experienced and professional pharmacy team, AmeriMed assists patients recovering from surgery, being treated for an infection, or with nutritional needs maintain an active, healthy lifestyle while receiving care at home. At AmeriMed we are committed to providing our patients with the best experience possible and helping each one achieve the best health outcomes possible. Our experience and expertise ensure the most advanced technologies are utilized to provide the best care available.

 

AmeriMed Home Infusion Pharmacy in West Chester, OH is looking for a Patient Service Representative to join our team! As a Patient Service Representative (PSR), you will establish and maintain ongoing relationships with patients and their caregivers. The PSR interacts with patients and caregivers and is responsible for obtaining information needed for refill processing. The PSR collaborates with other pharmacy staff and together they work to provide exceptional service to our patients.

Responsibilities

As a Patient Service Representative at AmeriMed you will:

  • Call patients to obtain supply, enteral and medication needs for refills.
  • Complete Patient Refill Assessment in CPR+.
  • Create Delivery ticket with supplies to be sent to patient.
  • Obtain all ordered labs from home health agencies or various EMR applications.
  • Deliver exceptional service to our patients by being: accountable, courteous, understanding, responsive, and going above and beyond standard expectations.

At AmeriMed we are looking for employees that will contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth! The employees at AmeriMed work together, and are all accountable for meeting the goals of the pharmacy!

Qualifications

  • High School Diploma or equivalent.
  • One year of customer service experience required, healthcare customer service preferred.
  • Excellent communication skills.
  • Accuracy and detail oriented.
  • Strong interpersonal skills.
  • CPR+ experience a plus but not required.

At AmeriMed we believe work should be more than just a job.

Join our team and help make a difference in the communities we serve and do what you love every day!

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