Client Relations Support Associate

Job ID
2021-196807
Employment Type
Full Time
Department
Home Health and Hospice
Hours / Pay Period
80
Facility
Community Health at Home
Shift
Day
Standard Hours
Mon - Fri 8am - 5pm
Work Schedule
8 Hour
Location
IN-Indianapolis

Overview

HAH Community Health at Home

 

CommonSpirit Health at Home, formerly CHI Health at Home, is a full-service health care organization that believes the best place for someone to get better, and faster, is in their own home. Providing quality home health care for over 40 years through specialized home care, home infusion and hospice, across the country, CommonSpirit Health at Home offers unique services dedicated to meeting the total needs of our patients.

Responsibilities

The Client Relations Support Associate observes and reports trends, changes and new opportunities to assist the organization to properly plan and execute business strategies. Assists in maintaining and growing current market share and grows new sources of business sufficient to support the business plan.

 

  • Develops and maintains influential relationships with key customer sources, such as long term-care facilities, through regular contact and follow up procedures. Manages contacts professionally, efficiently and with strong communication skills.
  • Develops and maintains accurate files on each key referral source to provide the location with client information needed to build strong client and branch ties and deliver customer satisfaction.
  • Effectively presents and discusses the products and services of the organization in a way that conveys an image of quality, integrity and superior understanding of customer requirements.
  • Promotes an open flow of information and education in support of home care and/or hospice goals.
  • Timely and accurately addresses customer and patient questions and concerns.
  • Available to all discharge planners, physicians, social workers and clients to explain private pay, Medicare and Medicaid guidelines, insurance plan benefits, financing options, organizational policies, etc.
  • Meets with patients and caregivers to coordinate services for transition to home and/or assisted living environment.
  • Completes and submits all required documentation in an accurate and timely manner.
  • Picks up orders from long-term care facilities, etc., as needed.
  • Responsible for delivering and picking up documents that need to be signed by a physician for identified accounts.

Qualifications

  • HS diploma or equivalent
  • Minimum one year related industry experience
  • Preferred one year sales experience
  • Excellent interpersonal and influencing skills.
  • Excellent communication skills, both verbal and written.
  • Office computer skills.
  • Priority setting/time management skills.
  • Customer service competencies of emotional self-awareness, self-confidence, self-control, trustworthiness, conscientiousness, adaptability, innovativeness, self-motivation, drive to achieve, initiative, persistence in pursuing goals despite obstacles and setbacks.

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