Client Relations Executive

Job ID
2021-176436
Employment Type
Full Time
Department
Home Infusion Therapy
Hours / Pay Period
80
Facility
MercyOne Home Infusion
Shift
Day
Standard Hours
Monday - Friday
Work Schedule
8 Hour
Location
IA-Urbandale

Overview

HAH_MercyOne

MercyOne Home Infusion provides patients a comprehensive and innovative source of health care options, in the comfort of their home. Alleviating long and unnecessary stays in the hospital, our home infusion team administer intravenous (IV) therapy and treatment in a safe and comfortable setting. Through our experienced and professional pharmacy team, MercyOne Home Infusion assists patients recovering from surgery, being treated for an infection, or with nutritional needs to maintain an active, healthy lifestyle while receiving care at home. Our goal is to help each patient be an active participant in their care. Through education and partnership with each patient and their caregivers, we teach our patients how to effectively manage their therapy and provide ongoing oversight, coordination and support throughout their therapy.

 

 

At MercyOne Home Infusion, we’re dedicated to making a difference in peoples’ lives every day. 

Join our team and make a difference with us!

 

Responsibilities

MercyOne Home Infusion in Des Moines, IA is currently seeking a full-time Client Relations Executive (CRE) to cover Iowa City, IA. The CRE is the voice of the customer and observes and reports trends, changes, and new opportunities, to assist the company with planning and executing business strategies. The position maintains and grows current market share, and grows new sources of business sufficient to support the business plan. 

 

As a Client Relations Executive at MercyOne Home Infusion you will:

  • Identify and qualify relationships with a focus on hospital systems, physician practices, hospice providers and managed care organizations within your territory.
  • Develop and maintain relationships with key customer sources through regular contact and follow-up.
  • Act as a contact for client troubleshooting and conflict resolution.
  • Develop and work a yearly business plan for your region that includes strategies for exceeding established budgets and goals.
  • Communicates to branch(es) on a daily basis to give and receive vital client information.
  • Complete reports detailing field activity and results on a weekly basis.
  • Represent the organization in relevant professional organizations and in the community.
  • Assist in proposal preparation and presentation.
  • Analyze and make recommendations for contracts.
  • Assist with educating the community about services.

Qualifications

To be considered for this amazing opportunity, candidate should possess the following:

 

  • Bachelor’s Degree
  • Sales experience in HME, Homecare or Home Infusion Required.
  • Results oriented professional, self-motivated exhibiting strong initiative, vitality, and follow through.
  • Excellent communication skills. Ability to engage, connect, and tailor message to audience. Effective communication is key to success in this role.
  • Exhibits professionalism in daily tasks.
  • Excellent sales, customer service and persuasive abilities; ability to build trusting relationships and gain commitment for referrals.
  • The right individual will share our vision for providing exceptional care. Have a pleasant, compassionate and helpful disposition.

At MercyOne Home Infusion, we believe work should be more than just a job.

With us you can expect a rewarding career, and an opportunity to make a difference, to have a voice and to advance your career.

Join our team and help make a difference in the communities we serve and do what you love every day!

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