Client Relations Executive

Job ID
2020-145765
Employment Type
Full Time
Department
Home Health and Hospice
Hours / Pay Period
80
Facility
American Nursing Care Marion
Shift
Day
Standard Hours
Monday - Friday 8:00-5:00pm
Work Schedule
8 Hour
Location
OH-Marion

Overview

HAH American Nursing Care

 

American Nursing Care has provided home care and wellness services for over 26 years. Their innovative services and specialty programs recognize the needs of each patient and promote the highest quality of life. Their goal is to ensure all services consistently exceed quality measures and the expectations of patients and referring physicians. Community Mercy Home Care's quality care is provided through a team of registered nurses, social workers, companions, dieticians, aides and physical, occupational and speech therapists.

Responsibilities

Your work should be more than just a job. With us, you can expect a rewarding career, family-friendly work schedules and an opportunity to make a difference, to have a voice and to advance your career.

 

The Client Relations Executive (CRE) makes essential contributions to the achievement of the organization’s objectives as a field-based business development representative, consistently meeting the volume expectations for referrals and admissions. The CRE is the voice of the customer. The position maintains and grows current market share and grows new sources of business sufficient to support the branch’s business plan. This position will work with the Director, Business Development; Regional Vice President, Market Development; or Vice President, Sales and branch Director, Operations to develop and execute specific strategies and tactics to achieve revenue targets, patient experience and profitability goals.

 

  • Must meet or exceed established monthly admission target(s) as provided by their supervisor and determined by the branch monthly budget.
  • Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, Community Based Residential Facilities, physicians and other health care providers and hospital systems.
  • Develops and maintains relationships with key customer sources through regular contact and follow-up procedures.
  • Acts as the key contact for client troubleshooting and conflict resolution.
  • Responsible for developing and working a yearly business plan for the region that includes strategies for exceeding established budgets and goals.
  • Develops and maintains accurate data on customer relationships within RSL on each key referral source to provide client information needed to build strong ties and deliver customer satisfaction.

Qualifications

  • Health care professional credential, Bachelor’s degree or comparable business experience required
  • Minimum of one year of related sales experience, preferably in a health care/medical field or patient transportation

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