Clinical Supervisor Welcome Baby Program

Founded as a faith-based hospital in 1923 by the Sisters of Charity of the Incarnate Word, Dignity Health – St. Mary Medical Center is a 389-bed, acute care, nonprofit hospital located in Long Beach, California.   The hospital offers a full complement of services, including a Level II trauma center, cardiac and vascular center, surgical weight loss, maternity and the CARE Center, which is a recognized PrEP center of excellence.  The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems.  Visit;  https://www.dignityhealth.org/socal/locations/stmarymedical for more information.

The Clinical Supervisor will be responsible for day-to-day oversight of Welcome Baby staff. They will supervise Team Supervisors and Registered Nurses and ensure the team members are properly trained and receive reflective supervision. This includes ensuring staff receive one hour of individual reflective supervision per week (4 per month) and 4 hours of group reflective supervision per month (two 2-hour sessions). They will also provide overall accountability for the program.

Key Position Responsibilities:

• Familiarity with the effects of perinatal depression on child development, parenting, and general functioning.
• Maintain California driver’s license and automobile insurance. 
• Maintain California professional licensure.
• Supports and trains staff on identifying client strengths, needs, barriers and risks and identifies community resources for families in need.
• Provides reflective supervision for individual staff on a weekly basis and a biweekly group for all home visitation staff.
• Works closely with the Program Director to implement documentation, training, procedures, policies and protocols.
• Ensures the quality of the program by overseeing services provided through periodic shadowing of home visits and conducting regular chart reviews.
• Works closely with the Outreach Specialist(s) conducting outreach and Hospital Liaisons to track enrollment of new clients and assign cases to Parent Coaches and Welcome Baby Nurses in a timely manner.
• Tracks client enrollment and forecasts upcoming visits in order to assign cases and monitor visits for each Parent Coach and Welcome Baby Nurse in a fair and equitable manner.
• Provides consultation to all program staff on high risk clinical issues such as mental illness, developmental delays, child abuse and family violence to ensure that the needed support and follow-up is provided.
• Conducts ongoing team building activities to enhance employee relations and teamwork.
• Mentors and assists with ongoing training of employees to ensure that they are modeling empathy and providing holistic and strength-based services.
• Explores and identifies new referrals and resources for clients.
• Assists with and provides ongoing staff development related to the issues and needs of clients such as maternal and infant health, breastfeeding, parenting, attachment, home safety, family planning and child development.
• Participate in periodic Peer to Peer workshops, webinars and conference calls; and Welcome Baby and Home Visitation regional meetings.
• Complete Welcome Baby training required for Clinical supervisor within one year of hire.

Minimum Qualifications:

Preferred Knowledge, Experience and Skills:

•  Experience with providing client-centered services and continuous assessment of staff skills to identify areas that need special attention.
•  At least five years of experience working in maternal and child health preferred.
•  Ability to oversee preparation of team members through training, direct supervision, chart review, and weekly case review.
• Knowledge of normal fetal, infant, and toddler development; maternal and child health; and early childhood education best practices.
• Knowledge about local community resources and ability to refer families to appropriate agencies.
• Experience working with families from diverse age, cultural and ethnic backgrounds.
• Empathy, warmth, and the ability to establish trusting supportive relationships with an ethnically diverse population.
• Ability to work collaboratively as a member of a multidisciplinary team.
• Ability to conduct a strength-based family assessment across a broad spectrum of areas using a validated, standardized tool administered in the prescribed manner.
• Skill in organizing and maintaining complete, accurate records and filing reports in a timely manner.
• Skill in writing to articulate concepts and ideas in notes and reports.
• Ability to communicate in the language(s) represented in the community to be served preferred.
• Familiarity with the effects of domestic violence and parental alcohol and/or other drug abuse on family health, parenting, and general functioning.