Provider Administrative Support Rep

In 2020 united in a fierce commitment to deliver the highest quality care and exceptional patient experience Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care including 11 hospitals and nearly 5000 physicians and providers. Together we are empowered to make an even greater impact on the health and well-being of our communities.

VMFH Hospital Medicine has an exciting opportunity for a detail oriented, motivated team player who wants to be part of an exceptional team of Provider Support Representatives! We work hard as a team to support our inpatient providers across 6 hospital sites. The support we provide allows our providers to focus on patient care and ensures our sites are running smoothly. In our role, we are instrumental in the collection of metrics related to patient assignments, patient discharge rates, geographical rounding data and more! We are involved in organizing various meetings, learn a number of systems we use daily in our work and act as the go to person for our providers at each of the sites we support. This position is very important to our providers and the success of our program! If you are someone who likes to be depended on, enjoys collaborating with peers, providers and leaders and looks at each day as an opportunity to contribute to a positive work environment, we want to meet you!

We have a hybrid position working from home part of the day and on site part of the day.
We are a 7 day a week service and our typical work hours are 530a-2p.
The schedule for this position is Wednesday- Sunday (5 days a week).

This job is responsible for providing moderately complex administrative support for site-based medical directors and associated healthcare providers located in multiple facilities. Work also includes coordinating assigned projects and preparing/maintaining a wide range of materials/documentation in support of VMFH Inpatient Team objectives.

The position requires considerable knowledge of department organization, policies and practices in making routine administrative decisions and in the approach to take to handle non-routine situations. Work involves the development of moderately complex PC databases, spreadsheets, presentation or graphic materials.

Responsibilities include:

Monitors inpatient team provider coverage and hospital staffing needs to prepare provider schedules and coordinate shifts in QGenda; provides general administrative support, within scope of position, for activities such as:

• Provider daily staffing
• Reviews daily provider staffing assignments and collaborates with Medical Site lead to assign patients and assure staffing is appropriately distributed; supports system initiatives such as: length of stay reduction within scope of position.
• Reviews daily provider staffing to assure hospitals are adequately staffed based on accounting of daily patient census.
• Provider payroll/FITSICK
• Verifies worked shifts and audits payroll in VMFH payroll systems.
• Provider recruitment, orientation and onboarding
• Participates in recruitment scheduling and coordination.
• Participates in onsite provider recruitment activities (i.e. tour of facilities).
• Partners with Medical Director/Administrative Director to onboard new providers.
• Provider charges and queries
• Collaborates with billing department to assure all provider charges are complete and submitted for processing.
• Audits and reconciles provider charges (in collaboration with Administrative Director).
• Provider licensure maintenance and reappointment
• Maintains current licensure for all providers at assigned hospital locations.
• CME/Concur submissions
• Serves as delegate for providers to submit expense reimbursement requests in Concur.
• Provides administrative and calendar management support for multiple facilities, including Medical Director, healthcare providers and other stakeholders.
• Performs special project assignments where data collection, integration and analysis is required to develop a meaningful presentation and/or conclusion; ensures that information used is current, accurate and timely, and that all relevant data is included and considered in completing the assignment.
• Performs related duties as required.

Three years of progressively responsible related office or secretarial work experience that demonstrates attainment of the requisite job knowledge skills/abilities. Experience in a healthcare environment is preferred.